Privacy notice

Last updated 16 October 2026

Who we are

Motorway Windscreens is a trading name of Motorway Windscreens Ltd, a company registered in England and Wales (company number 06962581). Our registered office is 32 Crosby Road, Scunthorpe, North Lincolnshire, DN15 6SF.

Motorway Windscreens Ltd trades as Motorway Windscreens, ACC ADAS Calibration & Coding and Plant Glazing Services. All three share the same team and systems, so this notice covers all three websites. We are the controller of your personal data, which means we decide how it is used and we are responsible for looking after it.

If you have a question about your data, or want to use any of your rights, call us on 01724 701 321, send us a message from our contact page, or write to us at the address above.

What we collect

• When you ask for a quote: your registration, the make, model and other details we look up from it, the work and glass you need, any photos you send, and your name, phone number and email address.
• When you book: where you would like the work done and the times that suit you.
• When you send us a message: your name, email address, phone number if you give it, and what you tell us. This includes messages you send from your quote page.
• When you call us: your phone number, when you called and which options you chose. If you leave a voicemail or ask us to call you back, we keep the recording and a written transcript of it. We do not record our phone conversations.
• When you contact us on WhatsApp or Facebook: your name or number on that service and what you send us.
• When a business books work for you: if your employer, fleet manager, leasing or hire company, insurer or garage books the work, they give us your name, contact details and vehicle details.
• Trade customers: the name, business, email address and phone number of each person with a trade login, and the jobs they send us.
• When you apply for a job: what you send us, such as your contact details, work history and CV.
• When you use our websites: our forms record your IP address and browser type with your request so we can stop spam and misuse, and our servers keep short-term logs of the pages requested.

How we use it, and why we are allowed to

• To reply to you, give you a quote, book and carry out the work and keep you updated. We need to do this to carry out our contract with you, or to take the steps you ask for before one.
• To look up your vehicle from its registration, so we quote for the right glass. This is one of the steps you ask for when you request a quote.
• To deal with insurance claims, guarantee questions and complaints. We need this to carry out our contract with you, and we have a legitimate interest in running our business properly.
• To keep accounts and tax records, because the law requires it.
• To check you are happy after a job, or to ask for a review. This is in our legitimate interests, and every one of these emails has a link to stop them.
• To keep our websites, phone lines and systems secure and to stop spam and abuse, which is in our legitimate interests.
• To consider job applications, which is a step towards an employment contract that you ask us to take.

We do not send marketing emails or newsletters, we never sell your details, and we do not make decisions about you using only automated processing.

Who we share it with

• Our own brands. Motorway Windscreens, ACC ADAS Calibration & Coding and Plant Glazing Services share one team and one system, so each of them can see a request made to another.
• Companies that provide services to us and may only use your data on our instructions: Amazon Web Services, which hosts our websites and quoting system on servers in London and sends our emails; Twilio, which runs our phone lines, voicemail and callback requests; and FormSubmit, which delivers the application form on our careers page to us by email.
• Vehicle and address lookups. We send a registration (and nothing else) to the DVLA and the DVSA to look up the vehicle, and a postcode (and nothing else) to Ideal Postcodes or Postcodes.io to find an address or work out how far away it is.
• Your insurer, if you are claiming on your insurance, so they can approve and pay for the work.
• The business that booked the work, if a business booked it for you, so they know how the job is going.
• WhatsApp and Facebook (Meta), only if you choose to contact us there. Their own privacy policies apply.
• OpenStreetMap. The map on our areas page loads map images from OpenStreetMap's servers, which see your IP address when they send them.
• The police, courts, regulators and our professional advisers, when the law requires it or to deal with a legal claim.

Data that leaves the UK

Most of your data stays in the UK. Twilio and FormSubmit may handle data in the United States. When they do, the transfer is protected by safeguards that UK law approves, such as the UK-US data bridge or the UK international data transfer agreement.

How long we keep it

• Quote requests, bookings, messages, photos and chats: 90 days after your request is finished (the work is done, or the request is closed or declined) we remove your name, contact details, messages and photos, and keep an anonymous record of the work. If a complaint or legal claim is open, we keep the details until it is settled.
• Call records, voicemails and callback requests: 12 months.
• Job records from our previous system: up to 10 years after the job, then we remove the names and contact details.
• Invoices and payment records: six years, as tax law requires.
• Security logs with IP addresses: up to 90 days.
• Trade logins: while the account is open.
• Job applications: as long as we need them to fill the role, unless you come to work for us.

Your rights

You can ask us to:

• give you a copy of the personal data we hold about you
• correct anything that is wrong or incomplete
• delete your data
• limit how we use it, or stop using it
• send your data to you, or to another organisation, in a format you can reuse

Some of these rights depend on why we hold the data, and the law sometimes requires us to keep records. We will reply within one month, and there is no charge.

If you are unhappy with how we have handled your data, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Cookies

Our websites do not use cookies, analytics or advertising trackers.

Your quote page, the quote form on our quoting system and the trade login use two essential cookies: one keeps your session working and the other protects our forms from misuse. They expire after a few hours without use. These pages cannot work without them, so they do not need your consent.

Changes to this notice

We will update this notice when the way we use your data changes. The date at the top shows when it last changed.