Terms and conditions

Last updated 16 October 2026

About us

Motorway Windscreens is a trading name of Motorway Windscreens Ltd, a company registered in England and Wales (company number 06962581, VAT number 984273680). Our registered office is 32 Crosby Road, Scunthorpe, North Lincolnshire, DN15 6SF. You can call us on 01724 701 321 or send us a message from our contact page.

These terms apply when you use this website, ask us for a quote or book work with us. "We", "us" and "our" mean Motorway Windscreens Ltd, and "you" means the person asking for the quote or having the work done. If you have a trade account, your account terms apply as well, and where the two differ, your account terms win.

Using this website

• We work to keep this website accurate and up to date, but it is general information, not advice about your vehicle. Any prices on it are a guide: your quote sets your price.
• You are welcome to use the site for your own information. Please do not copy its content for commercial use, or try to disrupt it or get into parts of it that are not meant for you.
• Links to other websites are there to help you. We are not responsible for what those sites contain.
• Our privacy notice explains how we use the details you give us.

Quotes

• Quotes are free, and there is no obligation to go ahead.
• Your quote is based on what you tell us and any photos you send. If we find something different when we see the vehicle, such as a part or feature that was not mentioned, we will tell you the new price before we start, and you can choose not to go ahead.
• Your quote shows how long it is valid for, normally 30 days.
• Prices include VAT where it applies.

Bookings and the work

• Your booking is confirmed when we confirm the date and time with you.
• If you need to change or cancel a booking, please tell us as soon as you can by replying to our email, using your quote page or calling us.
• If we are coming to you, please make sure we can reach the vehicle safely and that it is where you told us it would be.
• Glass is bonded in with adhesive that needs dry conditions, so we may need to move an appointment in bad weather. If we do, we will agree a new time with you.
• After we replace a windscreen, the adhesive needs time to set. Your technician will tell you when it is safe to drive.
• Many vehicles have cameras or sensors on the windscreen that need calibrating after it is replaced. We will tell you if yours does, and what it costs, before we start.
• A chip repair makes the damage stronger and harder to see, but it may not disappear completely, and occasionally a chip cracks while it is being repaired. If that happens, we will talk you through your options before doing anything else.

Insurance claims

If you are claiming on your insurance, we will deal with your insurer for you. You will need to pay any excess your policy has. If your insurer will not cover the work, we will tell you before we start, and you can choose whether to go ahead and pay for it yourself.

Paying

Unless we have agreed otherwise, for example on a trade account, payment is due when the work is finished. We accept all major credit and debit cards.

Our guarantee and your rights

We carry out our work with reasonable care and skill, using glass and parts that are fit for purpose. If you think something is wrong with our work, tell us as soon as you can. We will look at it and put right anything we are responsible for.

None of this affects your legal rights, for example under the Consumer Rights Act 2015. Citizens Advice can tell you more about them.

Cancelling

If you book with us online, by email or by phone, the law usually gives you 14 days to cancel without giving a reason. If you ask us to do the work within those 14 days and we finish it, you can no longer cancel. If you cancel after we have started, you may have to pay for the work already done.

Our responsibility to you

If we break these terms or do not use reasonable care and skill, we are responsible for loss or damage you suffer that was a foreseeable result. We do not exclude or limit our responsibility where the law does not allow it, including for death or personal injury caused by our negligence, or for fraud.

Complaints

If you are unhappy with anything we have done, call us on 01724 701 321 or send us a message from our contact page. We aim to reply within two working days.

The law

These terms are governed by the law of England and Wales. If you are a consumer living in Scotland or Northern Ireland, you can also bring a claim in your local courts.

Changes to these terms

We may update these terms from time to time. The version on our website when you booked applies to your booking.